2025 information is not yet available. For reference check out the information from 2024 below.
Wristband Assistance – Location and Hours of Operation
Wristband Assistance is located at the corner of Michigan Avenue and Ida B Wells North.
If you need a wristband replacement*, lost your package in the mail, or have any other issues with your wristband, please visit our Wristband Assistance Location instead of the Box Office.
A government-issued ID is required to verify your order.
*We are only able provide a replacement for wristbands purchased through the Lollapalooza website, Front Gate Tickets or the Ticketmaster Verified Exchange. We cannot assist with orders purchased through third parties.
Hours of Operation
July 31: 12pm – 7pm
August 1: 10am – 9pm
August 2: 10am – 9pm
August 3: 10am – 9pm
August 4: 10am – 9pm