We want to make sure that all music lovers enjoy the Lollapalooza experience!
- Getting There
- Accessible Festival Entrances
- Access Center
- Wristbands and Accessible Viewing Areas
- Patrons with Mobility Limitations
- American Sign Language (ASL) Interpreted Performances
- Special Dietary Needs & Prescription Medicine
- Service Animals
- Family Services
- Have Questions About Our ADA Access & Accommodations?
1. Getting There
Public Transportation
All Chicago Transit Authority bus lines and most rail stations are accessible. Visit www.transitchicago.com/accessibility to find out more about accessible services from CTA.
Parking
Parking is not available on the Festival grounds. The Millennium Park Garage on Columbus between Monroe & Randolph, the East Monroe Street Underground Garage at Monroe & Columbus, and the Grant Park Underground Garage entrances located at Michigan at Madison and Michigan at Randolph are all fully accessible. Vehicles must have a valid parking pass for the designated lot. A state-issued placard / license plate required to park in accessible parking spaces. Paid parking is available on a first come first serve basis at Millennium Parking garages, including ADA parking. Parking can be reserved here.
2. Accessible Festival Entrance
There are specially designated lanes at the Festival entrances for patrons with disabilities. Look for the accessible signs above the entrance lanes or ask a staff member to direct you to the lanes. For entrance locations, check out this article.
3. ADA Accessibility Center (“Access Center”)
The Access Center will be located on Columbus Dr. In front of Buckingham Fountain.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the accessibility Program including American sign language (ASL) interpretation information and schedule
- Information relevant to our patrons with disabilities
- Requests for accessibility Wristbands for designated ADA seated viewing platforms.
- Power outlets for recharging powered mobility devices
- Programming information in large print and braille for reference upon request
- Assisted listening device (ALD)
- Wheelchair accessible restrooms (additional ADA restrooms located through out the Festival venue).
4. Wristbands and Accessible Viewing Areas
All tickets to the Festival are general admission, purchasing a separate accessible ticket is not necessary.
Upon arrival, please visit the Access Center for information on the accessibility wristband program. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable.
Note: The wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Please visit the Access Center for a map of the festival grounds or the map on the official Festival app to see the designated accessible viewing locations.
Wristband Policies
- ADA wristbands to access ADA seated viewing platforms and ASL viewing areas are good for the whole weekend at no additional charge.
- ADA seating viewing platform wristbands and ASL viewing areas have separate credentials to access the areas.
- If your ADA wristband is damaged or removed it can be replaced at the Access Center at anytime time.
- There are viewing platforms at most stages (platforms can be located on the festival map, denoted with the wheelchair icon).
- ADA patrons can be accompanied by one companion at a time. If patrons are attending the festival with a large group, companions may be switched out at any time.
5. Patrons with Mobility Limitations
The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and across city streets and pathways. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue, as well as the Accessibility Center.
6. American Sign Language (ASL) Interpreted Performances
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing.
Our cut off date for requesting an interpreted performance has now passed.
A schedule of interpreted performances will be posted here once it is available.
You are still welcome to submit a request to have a specific performance be interpreted. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted. Please email access@lollapalooza.com
7. Special Dietary Needs and Prescription Medicine
Outside food and drinks are not allowed inside the Festival, but if a patron has special medical dietary restrictions, please reach out to access@lollapalooza.com
Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent.
Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.
8. Service Animals
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal Please enter through the accessible lane at either entrance.
9. Family Services
Need a place to change a diaper? Or a place to sit and nurse? Please head over to the Access Center. They will direct you to our family services tents with one conveniently located inside Kidzapalooza (open until 7pm daily) and one on the corner of Columbus and Balbo near the Guest Services Tent (this location is open throughout the Festival hours).
10. Have Questions About Our ADA Access & Accommodations?
For any questions, please email: access@lollapalooza.com