Help. I bought a ticket and I tested positive for COVID at the 72 hour pre-test. Can I get a refund? July 23, 2021 22:15 Updated Yes. Please let us know your order number and specific ticket details to firstname.lastname@example.org Related articles Covid-19 Health Policy and Lollapalooza Entry Requirements Do we need a covid-19 test to go each day or just one? Help. I lost my vaccine card? What do I do? Help. I’m immunocompromised and can’t get the vaccine. Can I still attend? Is there a current map of the festival grounds at Grant Park?