Wristband Assistance is located at the corner of Michigan Avenue and Ida B Wells North.
If you need a wristband replacement*, lost your package in the mail, or have any other issues with your wristband, please visit our Wristband Assistance Location instead of the Box Office.
A government-issued ID is required to verify your order.
We are only able to provide a replacement for wristbands purchased through the Lollapalooza website, Front Gate Tickets or the Ticketmaster Verified Exchange. We cannot assist with orders purchased through third parties.
Wristband Assistance Hours
- Wednesday, July 29, 2026: 12pm - 7pm
- Thursday, July 30, 2026: 10am - 9pm
- Friday, July 31, 2026: 10am - 9pm
- Saturday, August 1, 2026: 10am - 9pm
- Sunday, August 2, 2026: 10am - 9pm