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Lollapalooza Support Center
Lineup & Schedule
Will Kidzapalooza be back for 2021?
Tell me more about Lollapalooza Aftershows!
Who is playing Lollapalooza 2021?
Who is performing on Thursday July 29th?
Who's performing Friday July 30th?
Who's performing on Sunday August 1st?
Box Office - Location and Hours of Operation
Ticket and Wristband Policy
Wristband Assistance - Location and Hours of Operation
I have a lost, damaged or tightened wristband. Can I get a replacement?
Do I have to activate my wristband before the festival?
I have a question about my ticket(s).
Allowed & Prohibited Items
What is the bag policy at Lollapalooza?
What items are allowed & prohibited at Lollapalooza?
Getting Here & Getting Home
Where and What time do the gates open each day?
Are there hotel packages available?
Where is the entrance to the festival?
How do I get to the festival?
Where is the festival located?
Health, Safety & Security
Lollapalooza Health Policy (Covid-19)
Safety at Lollapalooza
What is the Security Screening & Entry Policy at Lollapalooza?
Covid-19 Health Policy and Lollapalooza Entry Requirements
Do kids need to have a covid-19 test to attend as well?
Do we need a covid-19 test to go each day or just one?
Can I bring my service animal?
I have special dietary needs and/or have prescription medicine that I need. Can I bring this?
Is ASL provided for musical performances?
Where can I find accessible restrooms?
Where can I charge my power wheelchair?
How do I gain access to any Accessible Viewing Areas?
Does Lollapalooza have a mobile app?
Is there a current map of the festival grounds at Grant Park?
Do you have lockers for rent at Lollapalooza?
Where is the Lost & Found at the festival?
Welcome to VIP
Welcome to Platinum
What are your social media accounts I can follow?
How can I ask an accessibility or ADA question?
How do I apply for media and press credentials?
I'd like information on being a festival sponsor
How do I apply to be a food vendor?
How do I contact someone about an issue with my ticket order?