1. Getting There
Public Transportation
CTA, Metra, and Pace bus lines and most rail stations are accessible. Plan your trip today using the Regional Transportation Authority's trip planner or visit https://www.rtachicago.org/riders/accessible-transit to find out more about accessible services from CTA, Metra, or Pace
Parking
Parking is not available on the Festival grounds. The Millennium Park Garage on Columbus between Monroe & Randolph, the East Monroe Street Underground Garage at Monroe & Columbus, and the Grant Park Underground Garage entrances located at Michigan at Madison and Michigan at Randolph are all fully accessible. Vehicles must have a valid parking pass for the designated lot. A state-issued placard / license plate required to park in accessible parking spaces.
2. Accessible Festival Entrance
There are specially designated lanes at the Festival entrances for patrons with disabilities. Look for the signs with the international symbol of access above the accessible entrance lanes or ask a staff member to direct you to the lanes.
3. ADA Accessibility Center (“Access Center”)
Lollapalooza works to make sure that all festival fans have an enjoyable experience. The Access Center will be located on Columbus Dr. In front of Buckingham Fountain.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the Accessibility Program
- Information relevant to our patrons with disabilities
- Requests for accessibility wristbands
- Power outlets for recharging powered mobility devices
- Programming information in large print and braille for reference
- Assisted Listening Devices (ALDs)
- Wheelchair accessible restrooms (additional ADA restrooms located throughout the Festival venue).
4. Wristbands and Accessible Viewing Areas
Lollapalooza works to make sure that all festival fans have an enjoyable experience. AllFestival attendees must have an event ticket for admission into the Festival, and purchasing a separate accessible ticket is not necessary.
Upon arrival, please visit the Access Center for information on the accessibility wristband program. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron is eligible to enter the accessible viewing areas for patrons with mobility needs or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable. Patrons may request a wristband for one companion if needed (exceptions will be made for families with young children).
Note: The wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas including accessible viewing areas for patrons with mobility needs and patrons who are Deaf / Hard of Hearing. Accessible viewing areas are marked with the International Symbol of Access on the Festival Map. To see the designated accessible viewing locations, please visit the Access Center for a map of the festival grounds, visit the map on the official Festival website, or the map on the official Festival app.
Viewing Area Wristband Policies
- Accessibility Program wristbands to access Accessible seated viewing platforms and Deaf / Hard of Hearing viewing areas are good for the whole weekend.
- Do NOT remove your wristband for the entire duration of the event. If your Accessibility program wristband is damaged or removed, it can be replaced at the Accessibility Center.
- Patrons may request a wristband for one companion if needed (exceptions will be made for families with young children).
- If a guest wants to switch their companion, please notify a guest services representative.
All festival attendees must have an event ticket for admission into the Festival.
5. Patrons with Mobility Limitations
The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and across city streets and pathways. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue.
6. American Sign Language (ASL) Interpreted Performances
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Please email access@lollapalooza.com to request a specific performance be interpreted.
The deadline to request an interpretation is one month prior to the Festival to allow adequate time to prepare. We will make every effort to accommodate, but cannot guarantee, requests submitted very close to the Festival. Please email access@lollapalooza.com
A schedule of interpreted performances is posted here once available.
7. Special Dietary Needs and Prescription Medicine
Outside food and drinks are not allowed inside the Festival, but if a patron has special medical dietary restrictions, items will be allowed. Email access@lollapalooza.com for more information.
Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.
8. Service Animals
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from access@lollapalooza.com. Please enter through the accessible lane at either entrance.
9. Have Questions about our ADA Access and Accommodations?
For any questions, please email: access@lollapalooza.com